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Jantzen's avatar
Jantzen
Equinix Employee
3 years ago

What is the SLA for Network Edge?

What is the SLA for Network Edge?
Network Edge
Network Optimization
  • Jantzen's avatar
    Jantzen
    3 years ago

    Each device is covered by an SLA of 99.99% availability. If any redundancy settings are included, the SLA increases to 99.999%.

    Important: When a device is changed directly via SSH or other methods, Equinix can't guarantee the SLA or supportability of the device once the records are not in sync.

Jantzen's avatar
Jantzen
Equinix Employee
3 years ago

Each device is covered by an SLA of 99.99% availability. If any redundancy settings are included, the SLA increases to 99.999%.

Important: When a device is changed directly via SSH or other methods, Equinix can't guarantee the SLA or supportability of the device once the records are not in sync.