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How to Open a Support Case in the Equinix Customer Portal
New to Equinix and need support? In this video, we'll show you how to open a Support Case in the Equinix Customer Portal. In under a minute, you'll learn where the Support Icon is located, how to fill out the Support Case form, and where to track your Support Case after it's submitted. Head to the Equinix Customer Portal if you'd like to submit a Support Case: https://customerportal.equinix.com/Intro to IAM - Users and Roles:
Users and Roles Administrators will need to assign roles to their users to perform tasks across the various Equinix Portals. If you'd prefer to watch along, here's a quick video demonstrating how to assign and remove roles from users in the IAM Portal: Navigate to the lefthand side of the screen to jump between various equinix portals in the menu. around the middle of the page under "Company Management", click on "Identity and Access Management" here we can manage users and roles Users Users represent individuals allowed to log in to Equinix portals. Assign users to organizations and projects and grant them access to select assets based on predefined or custom roles. Roles Roles Roles are sets of permissions that grant the ability for users to do things like order new digital services like Equinix Fabric Ports or Network Edge Devices, Create Virtual Connections, or edit existing services. Use the Equinix Customer Portal to manage user access to product assets that haven't been onboarded to Identity and Access Management. Note: You will see a list of users who have been assigned a role in the selected project/organization. However, you can search for users that have not been assigned any role in the selected context by searching for First Name/Last Name or username of the user. (you can also search for a user in a different organization within the same rootOrg by searching for the exact username of that user.) Hopefully this discussion post and the video primer helped you get a handle on assigning and removing roles from users, and how to think about how administrators might go about creating sets of custom roles. With all of the administrative stuff out of the way, in these next posts we'll take a look at how a new user would place their first digital services order. Reference Documentation: Equinix Product Documentation Equinix Fabric Equinix Network Edge About Identity and Access Management (equinix.com)
