Great video to share with anyone new to interconnection and data centers
Hi All - New to the community and looking forward to connecting and learning! If you or any new hires on your team (or your mom!) are new to interconnection, ecosystems and data centers, this short “Where is the Physical Internet?” video from investment company Cowen is an excellent intro from the consumer perspective. It's a 9-minute walk-through of Equinix’s NY5 facility that includes insight into the physical infrastructure responsible for securing, cooling/powering, and connecting a modern data center. During the tour, you’ll also learn about the ecosystems at the NY5 data center that attract companies to interconnect there. The video is meant for anyone interested in learning more about where and how data is stored and exchanged. Hope you like it as much as I do!
Have you tried Smart Hands Video Conferencing?
Here's your chance to interact with Equinix technicians through video conferencing in real-time, as they work on your order request in your private cage or non-colo area. In your Order Entry form, simply enable "Request a video conference" to get started. Share a comment below if you've tried this feature ⬇️ Learn more about it on Docs.equinix.com
Never Miss an Important Notification in Customer Portal!
Where did that Fabric notification send? Is there an outage I am not aware of? Do I need to take action? Where does Equinix Precision Time show notifications? Look no further, it’s all in one central place. Effective August 23, all ECP, Fabric, Network Edge, Edge Precisions Time customers are able to view operational and transactional notifications in the new notification center located in portal. This will reduce time to look for notifications across products and services and ensure that customers will see all relevant notifications. Customers can conveniently locate all notifications and take action – if required – in a single notification interface.Smart Hands 2022.4
Equinix Smart Hands 2022.4 is available August 8, 2022. This release includes the following changes to the Smart Hands interface. New 'Cable Connectivity Check' Option On the Cable Testing and Diagnostics tile in the Smart Hands catalog, there’s a new option for Cable Connectivity Check. Use this new option to check the connectivity between assets: Visually verify that LED link lights are green. Ensure that fiber connections are properly cleaned. Verify that cable connections are securely seated. Perform light level readings. Verify transmitter (Tx) and receiver (Rx) after a cross connect is completed. Note: The Light-Link Verification option has been removed from the Smart Hands Catalog. The new Cable Connectivity Check option can be used instead. Auto-scroll to Error Fields When submitting a Smart Hands request, it is now easier to locate errors in your order. If you attempt to submit a Smart Hands order without completing all the required fields, the screen now automatically scrolls to the missing required field. If multiple required fields are blank, the screen scrolls to the first required field. If you complete the field and attempt to submit again, the screen scrolls to the next required field (and so on, until all required fields are completed). Equinix-initiated Messaging For orders with the Text (SMS) technical contact option enabled, you can initiate messaging with the Equinix technician when work is in progress on your order. For more efficient communications and order processing, this feature is enhanced in the 2022.4 release. With the enhancement, Equinix can now initiate messaging with you (if needed). If the technician sends you a message when your order is In Progress, you’ll see an orange message icon in the Status column. Hover over it and click View New Message to read the message in the Activity Timeline (and send a reply, if required). Add Quick Notes to Your Order It is now easier to add notes to a Smart Hands order that has already been submitted. On the Orders and Tickets History screen, hover over the blue note icon beside the order number and click Add Note. (If the icon is not visible for your order, the order cannot currently be modified. For example, you cannot add notes to recurring orders, or orders with a status of Pending Approval, Cancelled, Action Required, or Completed.) Modified Screens for Energize/De-Energize Circuit Based on customer feedback, we modified the Power Services order forms: The Energize Circuit form now includes the message: If the circuit/asset is not visible in the table below, it may already be energized. Energized circuits are visible in the De-Energize Circuit form. The De-Energize Circuit form now includes the message: De-energizing a circuit does not cancel or terminate your circuit. To terminate the circuit, please contact the Global Service Desk to order a deinstallation. Invitation to Complete a Survey When your Smart Hands order is completed, you might receive an email invitation to submit feedback about your order. Your feedback helps us continue to improve the Smart Hands user experience. (You can also give us feedback on your completed Smart Hands orders by clicking the thumbs up icon on the Orders and Tickets History screen, or by using the Feedback option from the Activity Timeline of the completed order.) Learn more about Smart Hands on Docs and Readiness!
Error During Token Creation
Amplifying this post: https://developer.equinix.com/forum/issue-creating-work-visit-request We've sent the customer to api-experience@equinix.com as colo related APIs are involved. Hello, We are trying to automate creating work visit requests in Equinix portal using rest API's. Following the documentation , i was able to generate client creds etc and use to generate bearer token. when i used the same to submit a work visit request, i get invalid token used error. Anyone faced this ??? Any recommendations ?? Thanks in AdvanceWhat Equinix Products Are You Using? 💻
Hello everyone! At Equinix, we are proud to offer a wide range of products and services to help our customers achieve their business goals. From data centers to network solutions, cloud exchange to security services, we have a variety of offerings that can meet your needs. That's why we would love to hear from you! We would like to get an understanding of which of our products you're using and how they're helping you achieve your goals. Whether it's our: Data centers: providing secure and reliable colocation solutions Network solutions: connecting you to a global network of partners and customers Cloud exchange: giving you the ability to easily and securely connect to multiple clouds Security services: protecting your critical business assets and data Interconnection solutions: allowing you to directly connect to the people, places, and things that matter most to your business Equinix Metal: providing on-demand and scalable bare metal infrastructure solutions Network Edge: delivering secure and direct access to cloud and network providers Equinix Fabric: enabling secure, direct and low-latency connections to everywhere And many more! So, we'd like to ask you a simple question: which Equinix products are you using? And feel free to share any feedback or suggestions you have about our products and services. We value your input and are always looking for ways to improve. Let's start a conversation and help each other succeed! Best, The Equinix Team
