How to Download and Open SOC Reports in the Equinix Customer Portal
Struggling to open SOC reports? In this video, we'll show you how to download and open SOC reports from the Equinix Customer Portal. We'll cover a specific pain point for customers — issues opening the file using the Chrome and Firefox Acrobat plug-ins — and explain how the documents must be opened using the Adobe Acrobat desktop application. Download and open an SOC report from the portal: https://portal.equinix.com/
How to View IBX Technical Details
In this video, we'll show you how to view the Technical Details of an Equinix IBX. We'll show you where to find the link from the Equinix Customer Portal homepage, how to select between regions, and highlight the wealth of information on each individual IBX. We'll finish with a demonstration on how to download a PDF version of the IBX Technical Details.
An Introduction to the Resource Management Portal
In this video, we'll introduce you to the Equinix Resource Management Portal. This portal allows customers to manage their organizational structure within a simple and intuitive interface. We breakdown the structure highlighting the parent organization and the child organizations associated with it. We'll then shift focus to projects, which are located within each child organization and demonstrate how they can be created, removed, or renamed from the Resource Management Portal. We'll show you how to locate assets within a given project. Then we show you how to create a new Project and place it within your organizational structure. Get to know the Resource Management Portal today: https://customerportal.equinix.com/
View User Roles in Identity and Access Management
In this video, we'll show you how to view and modify user roles in Identity and Access Management and how to locate users in your organization who are assigned to a specific resource. We'll begin by introducing the new menu items in the left navigation—Identity and Access Management and Resource Management and explain the differences between the two. Next we'll show you how to navigate the Context Switcher at the top of the page to make sure you're selecting the proper resource. We'll demonstrate how to search for a specific user within your organization so you can assign a role to them. View User roles in your organization with Identity and Access Management today: https://customerportal.equinix.com/
An Introduction to User Management in the IAM Portal
In this video, we'll introduce you to the User Management functions in our Identity and Access Management Portal. This demo will show you how to manage individuals or groups of users with an emphasis on granting access to roles within a given project. We assign a specific role to a user and then view the role details to see what types of action the role entails. Then we'll show you how to quickly remove a role from a user. Check out the Identity and Access Management Portal today: https://customerportal.equinix.com/
How to Manage Roles in Identity and Access Management
In this video, we'll show you how to add and remove user roles in Identity and Access Management using the 'Manage Roles' menu. This demo takes you through accessing the menu from the User Details page, selecting the roles you'd like to add or remove, and how to apply your changes. We finish by showing you how to confirm the changes have been made. Manage User Roles in your organization with Identity and Access Management today: https://customerportal.equinix.com/
How to Unassign a User's Role from a Resource
In this video, we'll show you how to remove a User Role from a Resource in Identity and Access Management. This step-by-step demo covers how to remove an inherited role from the Users Page. Then we use the Context Switcher and head to the User Details page to remove a role that was un-inherited. Finally, we'll show you what happens when you remove a user's only role using the "Remove User" link, and how you can located that user and assign a new role in your organization. Remove User roles in your organization with Identity and Access Management today: https://customerportal.equinix.com/
How to Open a Support Case in the Equinix Customer Portal
In this video, we'll show you how to open a Support Case in the Equinix Customer Portal. In under a minute, you'll learn where the Support Icon is located, how to fill out the Support Case form, and where to track your Support Case after it's submitted. Head to the Equinix Customer Portal if you'd like to submit a Support Case: https://customerportal.equinix.com/
How to Grant Access to Users for Specific Resources
In this video, we'll show you how to grant access to users for specific resources in Identity and Access Management. This step-by-step demo takes you through selecting the correct resource for your assignment. How to search for and assign specific permissions to users and how those assignments affect other roles in the parent/child relationship. We begin by assigning a role to a User under an Organization with two child-projects. The role is inherited by those two projects. Then we show you how to assign a role while limiting it to a specific project within a hierarchy. View and assign roles in Identity and Access Management today: https://customerportal.equinix.com/
View and Generate Power Consumption Reports in Equinix Customer Portal
Are you ready to view your Power Consumption Reports? Here’s how to access the information you need in the Equinix Customer Portal. To generate this report, you'll need the appropriate permissions. This video will guide you on how to request those permissions.
