Knowledge Base Article

How to Download and Open SOC Reports in the Equinix Customer Portal

Struggling to open SOC reports? In this video, we'll show you how to download and open SOC reports from the Equinix Customer Portal. We'll cover a specific pain point for customers — issues opening the file using the Chrome and Firefox Acrobat plug-ins — and explain how the documents must be opened using the Adobe Acrobat desktop application.

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Download and open an SOC report from the portal: https://portal.equinix.com/

Published 13 days ago
Version 1.0
ECP
soc report
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Struggling to open SOC reports? In this video, we'll show you how to download and open SOC reports from the Equinix Customer Portal. We'll cover a specific pain point for customers — issues opening the file using the Chrome and Firefox Acrobat plug-ins — and explain how the documents must be opened using the Adobe Acrobat desktop application.

\n
\n



Download and open an SOC report from the portal: https://portal.equinix.com/

","body@stringLength":"1483","rawBody":"

Struggling to open SOC reports? In this video, we'll show you how to download and open SOC reports from the Equinix Customer Portal. We'll cover a specific pain point for customers — issues opening the file using the Chrome and Firefox Acrobat plug-ins — and explain how the documents must be opened using the Adobe Acrobat desktop application.

\n\n



Download and open an SOC report from the portal: https://portal.equinix.com/

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font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_custom_widget_Custom_Footer_footer-content_paj9m_35 {\n padding-bottom: 0.625rem;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 {\n background-color: #2d323d;\n color: white;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n padding: 4.5rem 2.8125rem;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 {\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n.custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n font-size: 2.5rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 p {\n font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 p,\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul,\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 0.875rem;\n line-height: 1.6;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul {\n list-style-type: none;\n padding: 0;\n display: flex;\n flex-direction: column;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul li {\n margin-right: 1.125rem;\n padding-bottom: 0.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 a {\n color: white;\n text-decoration: none;\n transition: color 0.3s;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 {\n margin-top: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 1rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a {\n color: white;\n text-decoration: none;\n margin-right: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a:hover {\n color: #00aaff;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 span {\n margin-right: 0.3125rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 {\n border-top: 1px solid white;\n padding-top: 1.25rem;\n margin-top: 1.875rem;\n display: flex;\n justify-content: space-between;\n flex-wrap: wrap;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 p {\n font-size: 0.75rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a {\n color: white;\n text-decoration: none;\n margin-right: 0.9375rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a:hover {\n color: #00aaff;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 {\n flex: 0 0 41.66667%;\n max-width: 41.66667%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 {\n flex: 0 0 50%;\n max-width: 50%;\n }\n\n .custom_widget_Custom_Footer_footer-empty-column_paj9m_147 {\n flex: 0 0 8.33333%;\n max-width: 8.33333%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n align-items: flex-start;\n }\n}\n\n@media (min-width: 768px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n flex-direction: row !important;\n }\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_fa_paj9m_44 {\n margin-right: 0.875rem;\n font-size: 1.25rem;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_contact-info_paj9m_176 {\n display: flex;\n padding-right: 2.5rem;\n padding-left: 0;\n}\n\n.custom_widget_Custom_Footer_list-item-text_paj9m_182 a {\n color: #fff;\n font-size: 1.125rem;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n display: flex;\n flex-wrap: wrap;\n justify-content: space-between;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52:nth-child(2) {\n order: 2;\n}\n\n@media only screen and (max-width: 662px) {\n .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52 {\n width: 50%;\n }\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 h3 {\n font-size: 1rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 {\n background-color: #000;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44 {\n color: #fff;\n display: flex;\n margin: 0;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_slim-box_paj9m_219 {\n display: flex;\n align-items: center;\n justify-content: space-between;\n padding: 2.25rem 2.8125rem;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 {\n display: inline-block;\n margin-left: 4rem;\n margin-right: 4rem;\n align-self: center !important;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_social-media-container_paj9m_234 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_eq-icon-fortress_paj9m_238:before {\n content: \"\\e909\";\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 .custom_widget_Custom_Footer_copyright-text_paj9m_242 {\n color: #bdc1ca;\n font-size: 0.9375rem;\n line-height: 1.25rem;\n margin-right: 1.125rem;\n text-align: center;\n}\n\n.custom_widget_Custom_Footer_linklist-container_paj9m_250 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_linklist-container_paj9m_250 a {\n text-decoration: underline;\n}\n\n.custom_widget_Custom_Footer_link-list_paj9m_258.custom_widget_Custom_Footer_linklist-cookie_paj9m_258 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_link-list__ul_paj9m_262 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_link-list__li_paj9m_266 {\n margin-right: 1.125rem;\n font-size: 0.875rem;\n font-weight: 400;\n}\n\n.custom_widget_Custom_Footer_link-list__a_paj9m_272:hover {\n text-decoration: underline;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 {\n display: flex;\n justify-self: center;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 li {\n font-size: 1.125rem;\n display: block;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 .custom_widget_Custom_Footer_fa_paj9m_44,\n.custom_widget_Custom_Footer_social-media_paj9m_234 a {\n font-size: 1rem;\n line-height: 2.75rem;\n}\n\n.custom_widget_Custom_Footer_links_paj9m_292 {\n text-align: center;\n}\n\n.custom_widget_Custom_Footer_links_paj9m_292>span {\n color: #bdc1ca;\n margin-right: 1.125rem;\n white-space: nowrap;\n}\n\n.custom_widget_Custom_Footer_link-list_paj9m_258.custom_widget_Custom_Footer_linklist-cookie_paj9m_258 {\n display: block;\n text-align: center;\n}\n\n@media only screen and (max-width: 469px) {\n .custom_widget_Custom_Footer_link-list__ul_paj9m_262 {\n display: block;\n padding-left: 0;\n margin-top: 1.25rem;\n }\n\n .custom_widget_Custom_Footer_link-list__ul_paj9m_262 li {\n margin-bottom: 0.625rem;\n }\n}\n\n@media screen and (min-width: 320px) and (max-width: 439px) {\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n display: block;\n }\n\n .custom_widget_Custom_Footer_contact-info_paj9m_176:nth-child(2) {\n margin-top: 0.9375rem;\n }\n}\n\n@media only screen and (max-width: 991px) {\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n font-size: 2.1875rem;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 p {\n font-size: 0.9375rem;\n }\n\n .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n flex-direction: column-reverse;\n }\n\n .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 {\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_contact-list_paj9m_152.custom_widget_Custom_Footer_list_paj9m_182 {\n justify-content: center;\n }\n}\n\n@media (max-width: 768px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_slim-box_paj9m_219 {\n display: block !important;\n padding: 2.25rem 1.5625rem;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_logo_paj9m_360 {\n display: block !important;\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 {\n margin: 0;\n display: block;\n width: 100%;\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 .custom_widget_Custom_Footer_text-link_paj9m_372 {\n margin: 1.25rem 0;\n }\n}\n\n@media only screen and (max-width: 1024px) {\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_fa_paj9m_44,\n .custom_widget_Custom_Footer_list-item-text_paj9m_182 a {\n font-size: 1rem;\n }\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n margin-bottom: 1.25rem;\n padding-left: 0;\n }\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_contact-info_paj9m_176 {\n padding-right: 1.875rem;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52:last-child {\n margin-bottom: 0;\n border-bottom: none;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n padding-bottom: 1.125rem;\n margin: 0;\n font-family: \"Nexa Text Extra Bold\";\n }\n}\n\n.custom_widget_Custom_Footer_fa-envelope_paj9m_406:before,\n.custom_widget_Custom_Footer_fa-phone_paj9m_407:before,\n.custom_widget_Custom_Footer_fa-rss_paj9m_408:before,\n.custom_widget_Custom_Footer_fa-twitter_paj9m_409:before,\n.custom_widget_Custom_Footer_fa-facebook_paj9m_410:before,\n.custom_widget_Custom_Footer_fa-linkedin_paj9m_411:before,\n.custom_widget_Custom_Footer_fa-youtube-play_paj9m_412:before {\n font-family: \"FontAwesome\";\n font-style: normal;\n}\n\n.custom_widget_Custom_Footer_fa-youtube-play_paj9m_412:before {\n content: \"\\f16a\";\n}\n\n.custom_widget_Custom_Footer_fa-rss_paj9m_408:before {\n content: \"\\f09e\";\n}\n\n.custom_widget_Custom_Footer_fa-twitter_paj9m_409:before {\n content: \"\\f099\";\n}\n\n.custom_widget_Custom_Footer_fa-facebook_paj9m_410:before {\n content: \"\\f09a\";\n}\n\n.custom_widget_Custom_Footer_fa-linkedin_paj9m_411:before {\n content: \"\\f0e1\";\n}\n\n.custom_widget_Custom_Footer_fa-envelope_paj9m_406:before {\n content: \"\\f0e0\";\n}\n\n.custom_widget_Custom_Footer_fa-phone_paj9m_407:before {\n content: 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