How to Download and Open SOC Reports in the Equinix Customer Portal
Struggling to open SOC reports? In this video, we'll show you how to download and open SOC reports from the Equinix Customer Portal. We'll cover a specific pain point for customers — issues opening the file using the Chrome and Firefox Acrobat plug-ins — and explain how the documents must be opened using the Adobe Acrobat desktop application. Download and open an SOC report from the portal: https://portal.equinix.com/
An Introduction to the Resource Management Portal
In this video, we'll introduce you to the Equinix Resource Management Portal. This portal allows customers to manage their organizational structure within a simple and intuitive interface. We breakdown the structure highlighting the parent organization and the child organizations associated with it. We'll then shift focus to projects, which are located within each child organization and demonstrate how they can be created, removed, or renamed from the Resource Management Portal. We'll show you how to locate assets within a given project. Then we show you how to create a new Project and place it within your organizational structure. Get to know the Resource Management Portal today: https://customerportal.equinix.com/
An Introduction to User Management in the IAM Portal
In this video, we'll introduce you to the User Management functions in our Identity and Access Management Portal. This demo will show you how to manage individuals or groups of users with an emphasis on granting access to roles within a given project. We assign a specific role to a user and then view the role details to see what types of action the role entails. Then we'll show you how to quickly remove a role from a user. Check out the Identity and Access Management Portal today: https://customerportal.equinix.com/
How to Open a Support Case in the Equinix Customer Portal
In this video, we'll show you how to open a Support Case in the Equinix Customer Portal. In under a minute, you'll learn where the Support Icon is located, how to fill out the Support Case form, and where to track your Support Case after it's submitted. Head to the Equinix Customer Portal if you'd like to submit a Support Case: https://customerportal.equinix.com/
View User Roles in Identity and Access Management
In this video, we'll show you how to view and modify user roles in Identity and Access Management and how to locate users in your organization who are assigned to a specific resource. We'll begin by introducing the new menu items in the left navigation—Identity and Access Management and Resource Management and explain the differences between the two. Next we'll show you how to navigate the Context Switcher at the top of the page to make sure you're selecting the proper resource. We'll demonstrate how to search for a specific user within your organization so you can assign a role to them. View User roles in your organization with Identity and Access Management today: https://customerportal.equinix.com/
How to View IBX Technical Details
In this video, we'll show you how to view the Technical Details of an Equinix IBX. We'll show you where to find the link from the Equinix Customer Portal homepage, how to select between regions, and highlight the wealth of information on each individual IBX. We'll finish with a demonstration on how to download a PDF version of the IBX Technical Details.
How to Manage Roles in Identity and Access Management
In this video, we'll show you how to add and remove user roles in Identity and Access Management using the 'Manage Roles' menu. This demo takes you through accessing the menu from the User Details page, selecting the roles you'd like to add or remove, and how to apply your changes. We finish by showing you how to confirm the changes have been made. Manage User Roles in your organization with Identity and Access Management today: https://customerportal.equinix.com/
How to Add Users to your Organization in Identity and Access Management
In this video, we'll show you to add new users to your organization while assigning roles simultaneously. This step-by-step demo covers User Details page, selecting Resources for your User, and selecting Roles for your User. We wrap it up with a special tip to make sure you select a unique username for each new User. Add Users to your organization with Identity and Access Management today: https://customerportal.equinix.com/
View and Generate Power Consumption Reports in Equinix Customer Portal
Are you ready to view your Power Consumption Reports? Here’s how to access the information you need in the Equinix Customer Portal. To generate this report, you'll need the appropriate permissions. This video will guide you on how to request those permissions.
How to Use Custom Alerts in Equinix Smart View
In this video, we'll show you how to use the Custom Alerts feature in Equinix Smart View. This step-by-step tutorial covers creating a new Custom Alert, viewing the alert in your Active tab, viewing triggered-alert history in the History tab, and how to edit an existing alert. We finish up by showing you how to clone an existing configuration from the edit page. Create a Custom Alert in Equinix Smart View today: https://customerportal.equinix.com/
