Hello everyone! At Equinix, we are proud to offer a wide range of products and services to help our customers achieve their business goals. From data centers to network solutions, cloud exchange to security services, we have a variety of offerings th...
How can I open a trouble ticket with Equinix?
Did you know? You can now order Smart Hands online in the Equinix Customer Portal (ECP). Therefore, you no longer need to contact your Customer Success Manager or the Global Service Desk Ordering Smart Hands Online Log in to ECP Select Orders & Ticke...
Hi All - New to the community and looking forward to connecting and learning! If you or any new hires on your team (or your mom!) are new to interconnection, ecosystems and data centers, this short “Where is the Physical Internet?” video from investm...
Where did that Fabric notification send? Is there an outage I am not aware of? Do I need to take action? Where does Equinix Precision Time show notifications? Look no further, it’s all in one central place. Effective August 23, all ECP, Fabric, Netwo...
Equinix Smart Hands 2022.4 is available August 8, 2022. This release includes the following changes to the Smart Hands interface. New 'Cable Connectivity Check' Option On the Cable Testing and Diagnostics tile in the Smart Hands catalog, there’s a ne...
How do I create a port to port connection in different metros/IBXs?
I am planing to decommission a cabinet. How do I move my virtual connections from that cabinet to another?
Here's your chance to interact with Equinix technicians through video conferencing in real-time, as they work on your order request in your private cage or non-colo area. In your Order Entry form, simply enable "Request a video conference" to get sta...
Hi, I sometimes want to view multiple tickets at once, but in order to do this I have to open another browser session. Is there a way to accomplish this without having to login to multiple instances? I've tried right clicking, but there are no option...
Equinix is the world's digital infrastructure company. Digital leaders harness our trusted platform to bring together and interconnect the foundational infrastructure that powers their success. We enable our customers to access all the right places, partners and possibilities they need to accelerate advantage.
