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New WorkVisit validation error

New WorkVisit validation error

API_User
Level 9

We have been using the API /catalog/workvisitv1 for a while now and we now have a new validation error that is causing a failure to use the API endpoint:

{
    "error": "Unable to create access request with Equinix. Status code = 400, error = {\"errors\":[{\"code\":\"EQX-161-6119\",\"fields\":[\"\\/attachments\"],\"message\":\"Justification form is mandatory for visiting the IBX : %s. Justification is available to download as part of work visit page in Equinix Customer Portal.\",\"messageParams\":[\"CH3\"]}],\"ticketId\":\"redacted\"}"
}

This appears to be a new validation error. I haven't seen anything regarding changes to the published API. Do you guys know if this is a bug or a new requirement?

Reply 1 1

API_User
Level 9
Hi there,
I'm sorry you're facing this issue. If you're still having issues with workvisit APIs, kindly write to api-support@equinix.com with your request payload and our team will investigate this at the soonest.
Apologies for the inconvenience caused.
Regards,
Zac