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How do I get help when I encounter issues relating to new billing account creation?

How do I get help when I encounter issues relating to new billing account creation?

Jantzen
Community Manager
Community Manager

How do I get help when I encounter issues relating to new billing account creation?

Reply 1 1

Jantzen
Community Manager
Community Manager

Customers have three options for onboarding and support questions:

  • Use the live chat feature to chat with a customer support representative while going through the device creation and billing account creation process in Network Edge.
  • Submit a trouble ticket by clicking Support and selecting Report an Issue in the Equinix Fabric Portal.
  • Send an email to support@equinix.com.