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What is the Private Messenger and how do I read/send a Private Message?

Shannon
Community Manager
Community Manager

I saw that in my profile there's a private message section, what is it and how do I read/send them? 

Reply 1 1

Shannon
Community Manager
Community Manager

What is the Private Messenger?

The Private Messenger (sometimes referred to as "Direct Messages") enables you to send private notes to other community members. Private Messenger has two big advantages over email:

  • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
  • You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.

To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

Click the message count or envelope icon to go to your Private Messages Inbox.

How do I read a Private Message?

  1. Sign in to the community.
    If you have any new messages, you'll see the number of unread messages next to the envelope icon.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. To read a message, click the message subject.
  4. To reply to a message, click Reply. Type the reply into the box below and click Reply.

How do I send a new Private Message?

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click Compose New Message (this may be an icon of a pencil in a box)
  4. Enter the recipient's name in the Send to area.

    Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
  5. Enter the subject for the message in the Message Subject area.
  6. Type the reply in the Message Body editor.

Click Send Message.