Alain_C's avatar
Alain_C
Level 1
2 months ago
Status:
Future Consideration

Purchase Order Management

Hi,

I would like to have the possibility to manage my Purchase Orders on the portal:

  • Editing description
  • Adding Start/End dates
  • Location

And more importantly, being able to flag a PO as expired. Today all the PO appear as Active even if the End date is passed.

Thanks,

Alain

Purchase Order Management
Ui or UX Improvements

3 Comments

  • jnondorf's avatar
    jnondorf
    Equinix Product Manager
    10 days ago
    Status changed:
    Investigating
    to
    Future Consideration

    Hi Alain, thanks for your feedback on the PO process. We agree there are opportunities for improvement and are actively working on a solution. 

    Our team is currently focused on a few key areas:

    • Customer Self-Service: Giving customers the ability to access their own PO data.
    • PO Tracking: Allowing customers to track balances and start/end dates.
    • Enhanced Onboarding: Improving the process for customer PO requirements.
    • Internal & External Reporting: Providing better visibility into PO data.


    We’ll keep you updated on our progress as these improvements roll out.

  • Shannon's avatar
    Shannon
    Community Manager
    2 months ago

    Hi Alain_C​ - Currently, you can edit PO orders by contacting your CSM or going to the Global Service Desk (GSD)

    We're checking with the PM team on the ability to edit through the portal. Stay tuned! 

    Here's the link to our docs page with the information.

  • Shannon's avatar
    Shannon
    Community Manager
    2 months ago
    Status changed:
    New
    to
    Investigating

    Thanks so much for sharing your feedback Alain! We are sharing your feedback and following up with our team on the PO experience. Stay tuned!