Forum Discussion
How do I contact Equinix Customer Support?
What's the best way to reach out to Customer Support?
Happy to help guide you.
The Equinix Customer Support team is available 24x7x365. Services include:
- Support for tickets
- General inquiries and requests
- Trouble ticket escalations
- Ticket opening and onsite IBX work request assistance
- Ticket status checks
- Shipment and work visit scheduling
Here are the available support options:
- Equinix Customer Portal: Manage your account through the Equinix Customer Portal.
- Fabric Customer Portal: Fabric customers can access the Fabric Customer Portal.
- Metal Customer Portal: Metal customers can access support here.
For any issues related to API integrations - please submit a ticket via email with the request/response details to api-support@equinix.com.
Happy to help guide you.
The Equinix Customer Support team is available 24x7x365. Services include:
- Support for tickets
- General inquiries and requests
- Trouble ticket escalations
- Ticket opening and onsite IBX work request assistance
- Ticket status checks
- Shipment and work visit scheduling
Here are the available support options:
- Equinix Customer Portal: Manage your account through the Equinix Customer Portal.
- Fabric Customer Portal: Fabric customers can access the Fabric Customer Portal.
- Metal Customer Portal: Metal customers can access support here.
