Forum Discussion
EQ-2016010 Error With Outbound Shipments
I am passing JSON for ordering outbound shipments. The JSON is below but its pretty much that same as my inbound JSON which is fine. The issue I am getting with the outbound order is that I am getting this error:
b'[{"errorCode":"EQ-2016010","errorMessage":"One or more properties are invalid","correlationId":"105073684364570","additionalInfo":[{"property":"details.carrierTrackingNumbers","reason":"details.carrierTrackingNumbers should NOT have more than 1 items","value":["123456789", "987654321"]}]}]'
My JSON:
{
"type": "OUTBOUND",
"customerReferenceId": "x",
"requestedDateTime": "2023-04-12T07:00:00.000Z",
"cageId": "x",
"details": {
"carrier": "FEDEX",
"numberOfBoxes": 2,
"declaredValue": 1,
"declaredValueCurrency": "USD",
"carrierTrackingNumbers": [
"123456789",
"987654321"
],
"shipmentLabelRequired": false
}
}
Just for reference this is my inbound which is working as expected.
{
"type": "INBOUND",
"customerReferenceId": "x",
"requestedDateTime": "2023-04-12T07:00:00.000Z",
"cageId": "x",
"details": {
"carrier": "FEDEX",
"numberOfBoxes": 2,
"carrierTrackingNumbers": [
"123456789",
"987654321"
],
"cageDelivery": false
}
}Not really sure why I am getting that error, just hoping its something simple. This happens on both the sandbox and in prod.
- Hi there,
Thanks for writing to Equinix. For outbound shipments, we currently only accept a single tracking number. Can you retry and let me know if it works? - Ok, it works with one tracking number for sure but why does the API only accept a single tracking number while using the Customer Portal accepts multiple tracking numbers? Is there a way that this can be updated? The Shipping departments at the sites I believe cannot scan these tracking numbers if multiple are entered in as a string via the API.
- Thanks for the confirmation and feedback.
I will communicate this to our Product team and ensure this get captured in the backlog
