How to Open a Support Case in the Equinix Customer Portal
In this video, we'll show you how to open a Support Case in the Equinix Customer Portal. In under a minute, you'll learn where the Support Icon is located, how to fill out the Support Case form, and where to track your Support Case after it's submitted. Head to the Equinix Customer Portal if you'd like to submit a Support Case: https://customerportal.equinix.com/
Ordering a Network Edge Device for first-time users
In this video, we'll show first-time users how to order and provision a Network Edge device. This step-by-step demo is perfect for users who'd like to provision their first device. We start by covering how to generate a public and private ssh key using PuTTY Keygen. Then we head to the Fabric Portal to create a new Network Edge device. We take you through Licensing and Device Resource selection, completing the Device Details and Additional Services section before showing you how to create a new Access Control List. After the new device is submitted and provisioned, we'll show you how to locate it in your device inventory and then how to connect your device with the public IP address and private SSH key in PuTTY. Finally, we'll show you how to open up a new console session and connect with your device using the provided password.
