Have you scheduled Smart Hands using the Availability Calendar yet?
Every second matters – that’s why we’re making it easier for you to schedule and execute Smart Hands on your schedule. Using the Smart Hands Availability Calendar, you can: Schedule Smart Hands at specific times, up to 3 hours of Smart Hands service in 1-hour increments Have real-time access to technician availability Use our enhanced scheduling experience with fewer delays and ticket rejections Get started with the availability calendar today by logging into ECP and follow the steps to Order a Scheduled Smart hands request We’re working hard on making the improvements you need and want – comment below or share your feedback via ideasView and Generate Power Consumption Reports in Equinix Customer Portal
Are you ready to view your Power Consumption Reports? Here’s how to access the information you need in the Equinix Customer Portal. To generate this report, you'll need the appropriate permissions. This video will guide you on how to request those permissions.
How to Download and Open SOC Reports in the Equinix Customer Portal
Struggling to open SOC reports? In this video, we'll show you how to download and open SOC reports from the Equinix Customer Portal. We'll cover a specific pain point for customers — issues opening the file using the Chrome and Firefox Acrobat plug-ins — and explain how the documents must be opened using the Adobe Acrobat desktop application. Download and open an SOC report from the portal: https://portal.equinix.com/
Bulk Uploads for Work Visit Tickets on Equinix Customer Portal
In this video, we'll show you how to use the new bulk upload feature to add up to 50 non-listed attendees to a Work Visit Ticket. We'll guide you through the placing a new Work Visit order showing you where the non-listed attendee link is located, how to download and fill out the Attendee List template, and finish filling out and submitting the order.
How to Open a Support Case in the Equinix Customer Portal
In this video, we'll show you how to open a Support Case in the Equinix Customer Portal. In under a minute, you'll learn where the Support Icon is located, how to fill out the Support Case form, and where to track your Support Case after it's submitted. Head to the Equinix Customer Portal if you'd like to submit a Support Case: https://customerportal.equinix.com/
Check out the new Billing History Experience
Take a look at the new billing history experience within the Equinix Customer Portal with Technical Product Manager Reina Tambunan. Thanks to your feedback there is an updated design, new search and filter features and access to supporting billing documents.Equinix Precision Time 2022.6
Equinix Precision Time 2022.6 With this release, Equinix Precision Time adds support for resellers and their sub-users in the Precision Time portal flow within the Equinix Customer Portal (ECP). Reseller Support Equinix resellers can now sign into the Precision Time portal in ECP to place orders and provision new Precision Time services for their sub-account end users. In addition, resellers can now use the portal make changes to the time services used by their sub-accounts. With this new support available in the Precision Time workflow, resellers can efficiently manage the time service needs of their customers. More information about this new feature, including tips for reseller and sub-account use of CRH/AM, is available in Resellers.
