SHRED Expands to Hong Kong!
You heard it here – SHRED is now available in all 5 IBXs in Hong Kong! Join SHRED to simplify your IT asset disposal process and contribute to a greener future. Our commitment to responsible electronic waste management ensures that your equipment is handled with care and disposed of in an environmentally friendly way. What’s SHRED? SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more.Responsible E-Waste Disposal: SHRED Launches in DC
Customers in DC1, DC2, DC4, DC5, DC6, and DC11 (and all Singapore IBXs) can now use a super easy self-service form in ECP to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. Just a few clicks, and we'll handle the rest! Why SHRED? SHRED empowers customers to take control of their e-waste management while ensuring compliance with local regulations. Faster and easier: No more manual hassle. More sustainable: We're committed to a greener future. More secure: Your data is our priority. After a successful pilot in Singapore, we're excited to bring SHRED to several IBXs in DC!Welcome to Smart Hands for Responsible Electronic Disposal (SHRED)
SHRED - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). SHRED is set to transform how customers manage their electronic waste, offering several key benefits: Cost/process optimization through preferred global disposal suppliers and terms. Reduced manual coordination and overhead through automation and standardization. Faster revenue recognition through immediate order placement. Reduced liability through mandatory user acceptance of SHRED terms. Consistent customer experience on a global scale through a standardized fulfillment process. How SHRED Works Previously, customers needed to submit a custom order to dispose of e-waste properly. With SHRED, there's no need for quotes—the pricing, supported equipment, and deliverables are standardized. For equipment not covered by SHRED, customers can still raise custom orders following the current process. SHRED will not replace custom orders but instead make common equipment easier to process.
Permissions to reply to other tickets
Hi, It seems only the person raising a smart hands or trouble ticket can amend that ticket. It would be extremely helpful if others with the appropriately assigned permissions would be able to reply to comments left by Equinix on these tickets. All too often the person who raised the ticket is off shift and we cannot update the ticket so end up having to email GSD to sort it. Thanks, GlennImproving Expedite Smart Hands Process and Flexibility
I am an Equinix customer who has experienced the Expedite Smart Hands service on several occasions. While I appreciate the overall service and response times, I have encountered some challenges related to scheduling and billing that I believe could be improved. Currently, when a customer raises an Expedite Smart Hands request, the ticket goes to OPS for approval, and the customer is informed that the request will be reviewed within 2-6 hours. However, there have been instances when OPS is unable to accommodate the expedited request, and the only option they have is to ask the customer if an alternative date and time are suitable. In such cases, if the customer agrees to the rescheduled time, they are still charged the extra expedite fee, even though the request was not fulfilled as initially planned. Additionally, many tickets end up being auto-canceled if the customer doesn't make a decision, leading to frustration and the need to submit a new ticket. To enhance the customer experience and improve flexibility, I suggest providing OPS with the option to arrange a new time with the customer and "un-tick" the expedite charges on the ticket. This way, the ticket can remain active and transition to a "standard smart hand" with a new commit date that OPS can handle without the need for the customer to resubmit their request. I believe this improvement would streamline the Expedite Smart Hands process and result in greater customer satisfaction. Thank you for considering my suggestion.Error During Token Creation
Amplifying this post:https://developer.equinix.com/forum/issue-creating-work-visit-request We've sent the customer toapi-experience@equinix.comas colo related APIs are involved. Hello, We are trying to automate creating work visit requests in Equinix portal using rest API's. Following the documentation , i was able to generate client creds etc and use to generate bearer token. when i used the same to submit a work visit request, i get invalid token used error. Anyone faced this ??? Any recommendations ?? Thanks in AdvanceWhat Equinix Products Are You Using? 💻
Hello everyone! At Equinix, we are proud to offer a wide range of products and services to help our customers achieve their business goals. From data centers to network solutions, cloud exchange to security services, we have a variety of offerings that can meet your needs. That's why we would love to hear from you! We would like to get an understanding of which of our products you're using and how they're helping you achieve your goals. Whether it's our: Data centers: providing secure and reliable colocation solutions Network solutions: connecting you to a global network of partners and customers Cloud exchange: giving you the ability to easily and securely connect to multiple clouds Security services: protecting your critical business assets and data Interconnection solutions: allowing you to directly connect to the people, places, and things that matter most to your business Equinix Metal: providing on-demand and scalable bare metal infrastructure solutions Network Edge: delivering secure and direct access to cloud and network providers Equinix Fabric: enabling secure, direct and low-latency connections to everywhere And many more! So, we'd like to ask you a simple question: which Equinix products are you using? And feel free to share any feedback or suggestions you have about our products and services. We value your input and are always looking for ways to improve. Let's start a conversation and help each other succeed! Best, The Equinix Team
