Smart Hands

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SHRED available in France, South Korea, and England!
We are excited to announce that SHRED services have expanded to 22 new IBXs across Seoul, Bordeaux, Paris, London, and Manchester! This brings our total to 89 IBXs across 21 cities. 🌱 Have you joined SHRED yet? Learn more about SHRED SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. 
whaikit
13 days ago Place Discussions
10Views
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SHRED Now Available in Six New Locations in the US!
Great news! SHRED (Smart Hands for Responsible Electronic Disposal) is now available in Atlanta, Culpeper, Denver, Los Angeles, Miami, and New York! This expansion marks another significant milestone in our commitment to providing top-notch sustainability services worldwide. It brings our SHRED coverage total to 67 IBXs! Join Shred to simplify your IT asset disposal process and contribute to a greener future. We’re committed to responsible electronic waste management, ensuring that your equipment is handled with care and disposed of in an environmentally friendly way. What’s SHRED? SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. 
whaikit
28 days ago Place Discussions
25Views
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0Comments
Accelerating lead time & simplifying choices inside the cabinet with Smart Build
Predefined options for faster, easier cabinet deployments Decisions, decisions … Have you ever felt overwhelmed by too many choices? Sometimes, more options create complexity rather than flexibility. That’s why Equinix’s Smart Build is designed to streamline decision-making and speed up cage deployments for our customers. Making it easier to do business with us Once a customer has purchased space and power from Equinix, they need to pivot on the nitty-gritty of getting it up and running—the extra things you don't think about but matter to ensure a seamless setup and experience. That’s where Smart Build comes in, offering key solutions for custom parts, plus labor and accessories that help get deployments up and running. And our new Accessories model moves us toward pre-selected, off-the-shelf options that accelerate lead times. Think of it like building out a kitchen—you could install a custom Viking range, but for most, a high-quality GE range does the job just as well, at a better cost and with quicker access. Similarly, our Accessories offer reliable, pre-approved products with set delivery SLAs that meet most customers' needs without the long wait. While we still support custom builds, we want to make it easier for customers by offering predefined, pre-approved, and pre-priced options that seamlessly fit within our power and IBX space constraints Offloading the heavy lifting to Equinix Under the Smart Build umbrella, we also offer Smart Hands, a service that provides on-demand, remote maintenance for our colocation customers. If a customer isn’t physically present at a site, they can call on Smart Hands to reboot a server, inspect hardware, or perform other essential tasks. Think of it like home maintenance—sure, you could go to a hardware store to fix a leaky faucet yourself, but most people prefer calling a plumber. With Smart Hands, customers get expert support without the hassle What’s next on the roadmap? Our top priority is standardization—getting customers up and running faster by removing complexity from quote to fulfillment. Expanding accessories: By the end of the year, we’ll be broadening our add-on accessories program, offering more ready-to-deploy solutions inside the cabinet. This means faster deployments and less guesswork for customers. For example, we’re adding copper, fiber, and basket trays to help customers easily organize and connect their infrastructure cabling between cabinets Introducing visualization tools: We’re working on tools that will allow customers to see their cage layout before deployment. Imagine designing a car online—choosing specs, colors, and features before buying. We want to bring that experience to our customers, helping them drag and drop cabinets, power distribution units (PDUs), and other elements into a virtual cage layout to make decisions faster
esharma
30 days ago Place What's New
41Views
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Have you scheduled Smart Hands using the Availability Calendar yet?
Every second matters – that’s why we’re making it easier for you to schedule and execute Smart Hands on your schedule. Using the Smart Hands Availability Calendar, you can: Schedule Smart Hands at specific times, up to 3 hours of Smart Hands service in 1-hour increments Have real-time access to technician availability Use our enhanced scheduling experience with fewer delays and ticket rejections Get started with the availability calendar today by logging into ECP and follow the steps to Order a Scheduled Smart hands request We’re working hard on making the improvements you need and want – comment below or share your feedback via ideas
RashmiRaja
3 months ago Place What's New
57Views
2likes
0Comments
SHRED Expands to Hong Kong!
You heard it here – SHRED is now available in all 5 IBXs in Hong Kong! Join SHRED to simplify your IT asset disposal process and contribute to a greener future. Our commitment to responsible electronic waste management ensures that your equipment is handled with care and disposed of in an environmentally friendly way. What’s SHRED? SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more.
whaikit
4 months ago Place Discussions
55Views
0likes
0Comments
Responsible E-Waste Disposal: SHRED Launches in DC
Customers in DC1, DC2, DC4, DC5, DC6, and DC11 (and all Singapore IBXs) can now use a super easy self-service form in ECP to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. Just a few clicks, and we'll handle the rest! Why SHRED? SHRED empowers customers to take control of their e-waste management while ensuring compliance with local regulations. Faster and easier: No more manual hassle. More sustainable: We're committed to a greener future. More secure: Your data is our priority. After a successful pilot in Singapore, we're excited to bring SHRED to several IBXs in DC!
whaikit
5 months ago Place Discussions
61Views
2likes
0Comments
Welcome to Smart Hands for Responsible Electronic Disposal (SHRED)
SHRED - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). SHRED is set to transform how customers manage their electronic waste, offering several key benefits: Cost/process optimization through preferred global disposal suppliers and terms. Reduced manual coordination and overhead through automation and standardization. Faster revenue recognition through immediate order placement. Reduced liability through mandatory user acceptance of SHRED terms. Consistent customer experience on a global scale through a standardized fulfillment process. How SHRED Works Previously, customers needed to submit a custom order to dispose of e-waste properly. With SHRED, there's no need for quotes—the pricing, supported equipment, and deliverables are standardized. For equipment not covered by SHRED, customers can still raise custom orders following the current process. SHRED will not replace custom orders but instead make common equipment easier to process.
whaikit
6 months ago Place Discussions
84Views
0likes
0Comments
Permissions to reply to other tickets
Hi, It seems only the person raising a smart hands or trouble ticket can amend that ticket. It would be extremely helpful if others with the appropriately assigned permissions would be able to reply to comments left by Equinix on these tickets. All too often the person who raised the ticket is off shift and we cannot update the ticket so end up having to email GSD to sort it. Thanks, Glenn
GSUK
7 months ago Place Ideas
5.6KViews
8likes
4Comments
How to Make a Recurring Tape Rotation Order in Smart Hands
In this video, we'll show you how to place a Recurring Tape Rotation Order in Smart Hands. This demo shows your where to find the option in the Smart Hands catalog, and how to complete and submit the order.
Shannon
11 months ago Place What's New
223Views
0likes
0Comments
Improving Expedite Smart Hands Process and Flexibility
I am an Equinix customer who has experienced the Expedite Smart Hands service on several occasions. While I appreciate the overall service and response times, I have encountered some challenges related to scheduling and billing that I believe could be improved. Currently, when a customer raises an Expedite Smart Hands request, the ticket goes to OPS for approval, and the customer is informed that the request will be reviewed within 2-6 hours. However, there have been instances when OPS is unable to accommodate the expedited request, and the only option they have is to ask the customer if an alternative date and time are suitable. In such cases, if the customer agrees to the rescheduled time, they are still charged the extra expedite fee, even though the request was not fulfilled as initially planned. Additionally, many tickets end up being auto-canceled if the customer doesn't make a decision, leading to frustration and the need to submit a new ticket. To enhance the customer experience and improve flexibility, I suggest providing OPS with the option to arrange a new time with the customer and "un-tick" the expedite charges on the ticket. This way, the ticket can remain active and transition to a "standard smart hand" with a new commit date that OPS can handle without the need for the customer to resubmit their request. I believe this improvement would streamline the Expedite Smart Hands process and result in greater customer satisfaction. Thank you for considering my suggestion.
Jantzen
12 months ago Place Ideas
1.9KViews
1like
1Comment

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font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_custom_widget_Custom_Footer_footer-content_paj9m_35 {\n padding-bottom: 0.625rem;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 {\n background-color: #2d323d;\n color: white;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n padding: 4.5rem 2.8125rem;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 {\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n.custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n font-size: 2.5rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 p {\n font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 p,\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul,\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 0.875rem;\n line-height: 1.6;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul {\n list-style-type: none;\n padding: 0;\n display: flex;\n flex-direction: column;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul li {\n margin-right: 1.125rem;\n padding-bottom: 0.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 a {\n color: white;\n text-decoration: none;\n transition: color 0.3s;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 {\n margin-top: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 1rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a {\n color: white;\n text-decoration: none;\n margin-right: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a:hover {\n color: #00aaff;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 span {\n margin-right: 0.3125rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 {\n border-top: 1px solid white;\n padding-top: 1.25rem;\n margin-top: 1.875rem;\n display: flex;\n justify-content: space-between;\n flex-wrap: wrap;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 p {\n font-size: 0.75rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a {\n color: white;\n text-decoration: none;\n margin-right: 0.9375rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a:hover {\n color: #00aaff;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 {\n flex: 0 0 41.66667%;\n max-width: 41.66667%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 {\n flex: 0 0 50%;\n max-width: 50%;\n }\n\n .custom_widget_Custom_Footer_footer-empty-column_paj9m_147 {\n flex: 0 0 8.33333%;\n max-width: 8.33333%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n align-items: flex-start;\n }\n}\n\n@media (min-width: 768px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n flex-direction: row !important;\n }\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_fa_paj9m_44 {\n margin-right: 0.875rem;\n font-size: 1.25rem;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_contact-info_paj9m_176 {\n display: flex;\n padding-right: 2.5rem;\n padding-left: 0;\n}\n\n.custom_widget_Custom_Footer_list-item-text_paj9m_182 a {\n color: #fff;\n font-size: 1.125rem;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n display: flex;\n flex-wrap: wrap;\n justify-content: space-between;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52:nth-child(2) {\n order: 2;\n}\n\n@media only screen and (max-width: 662px) {\n .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52 {\n width: 50%;\n }\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 h3 {\n font-size: 1rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 {\n background-color: #000;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44 {\n color: #fff;\n display: flex;\n margin: 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available in France, South Korea, and England!","conversation":{"__ref":"Conversation:conversation:2958"},"id":"message:2958","revisionNum":1,"uid":2958,"depth":0,"board":{"__ref":"Forum:board:shred-discussions"},"author":{"__ref":"User:user:3926"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-04-03T06:38:01.646-07:00","lastPublishTime":"2025-04-03T06:38:01.646-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We are excited to announce that SHRED services have expanded to 22 new IBXs across Seoul, Bordeaux, Paris, London, and Manchester! This brings our total to 89 IBXs across 21 cities. 🌱 Have you joined SHRED yet? \n Learn more about SHRED \n SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"591","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2949":{"__typename":"Conversation","id":"conversation:2949","topic":{"__typename":"ForumTopicMessage","uid":2949},"lastPostingActivityTime":"2025-03-19T05:32:29.294-07:00","solved":false},"ForumTopicMessage:message:2949":{"__typename":"ForumTopicMessage","subject":"SHRED Now Available in Six New Locations in the US!","conversation":{"__ref":"Conversation:conversation:2949"},"id":"message:2949","revisionNum":1,"uid":2949,"depth":0,"board":{"__ref":"Forum:board:shred-discussions"},"author":{"__ref":"User:user:3926"},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-03-19T05:32:29.294-07:00","lastPublishTime":"2025-03-19T05:32:29.294-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Great news! SHRED (Smart Hands for Responsible Electronic Disposal) is now available in Atlanta, Culpeper, Denver, Los Angeles, Miami, and New York! \n This expansion marks another significant milestone in our commitment to providing top-notch sustainability services worldwide. It brings our SHRED coverage total to 67 IBXs! \n Join Shred to simplify your IT asset disposal process and contribute to a greener future. We’re committed to responsible electronic waste management, ensuring that your equipment is handled with care and disposed of in an environmentally friendly way. \n What’s SHRED? \n SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"952","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2947":{"__typename":"Conversation","id":"conversation:2947","topic":{"__typename":"BlogTopicMessage","uid":2947},"lastPostingActivityTime":"2025-03-17T08:34:19.013-07:00","solved":false},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category"},"User:user:37":{"__typename":"User","uid":37,"login":"esharma","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.equinix.com/t5/s/cqgja84836/images/dS0zNy11aGpxbmo?image-coordinates=0%2C0%2C360%2C360"},"id":"user:37"},"AssociatedImage:{\"url\":\"https://community.equinix.com/t5/s/cqgja84836/images/bS0yOTQ3LUdUN3pCMw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.equinix.com/t5/s/cqgja84836/images/bS0yOTQ3LUdUN3pCMw?revision=1","title":"Generic_IBX_Hallway_002small.jpg","associationType":"COVER","width":1000,"height":667,"altText":""},"BlogTopicMessage:message:2947":{"__typename":"BlogTopicMessage","subject":"Accelerating lead time & simplifying choices inside the cabinet with Smart Build","conversation":{"__ref":"Conversation:conversation:2947"},"id":"message:2947","revisionNum":1,"uid":2947,"depth":0,"board":{"__ref":"Blog:board:VideosTutorials"},"author":{"__ref":"User:user:37"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-03-17T08:34:19.013-07:00","lastPublishTime":"2025-03-17T08:34:19.013-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Predefined options for faster, easier cabinet deployments \n Decisions, decisions … Have you ever felt overwhelmed by too many choices? Sometimes, more options create complexity rather than flexibility. That’s why Equinix’s Smart Build is designed to streamline decision-making and speed up cage deployments for our customers. \n Making it easier to do business with us \n Once a customer has purchased space and power from Equinix, they need to pivot on the nitty-gritty of getting it up and running—the extra things you don't think about but matter to ensure a seamless setup and experience. \n That’s where Smart Build comes in, offering key solutions for custom parts, plus labor and accessories that help get deployments up and running. And our new Accessories model moves us toward pre-selected, off-the-shelf options that accelerate lead times. \n Think of it like building out a kitchen—you could install a custom Viking range, but for most, a high-quality GE range does the job just as well, at a better cost and with quicker access. Similarly, our Accessories offer reliable, pre-approved products with set delivery SLAs that meet most customers' needs without the long wait. While we still support custom builds, we want to make it easier for customers by offering predefined, pre-approved, and pre-priced options that seamlessly fit within our power and IBX space constraints \n Offloading the heavy lifting to Equinix \n Under the Smart Build umbrella, we also offer Smart Hands, a service that provides on-demand, remote maintenance for our colocation customers. If a customer isn’t physically present at a site, they can call on Smart Hands to reboot a server, inspect hardware, or perform other essential tasks. Think of it like home maintenance—sure, you could go to a hardware store to fix a leaky faucet yourself, but most people prefer calling a plumber. With Smart Hands, customers get expert support without the hassle \n What’s next on the roadmap? \n Our top priority is standardization—getting customers up and running faster by removing complexity from quote to fulfillment. \n \n Expanding accessories: By the end of the year, we’ll be broadening our add-on accessories program, offering more ready-to-deploy solutions inside the cabinet. This means faster deployments and less guesswork for customers. For example, we’re adding copper, fiber, and basket trays to help customers easily organize and connect their infrastructure cabling between cabinets \n Introducing visualization tools: We’re working on tools that will allow customers to see their cage layout before deployment. Imagine designing a car online—choosing specs, colors, and features before buying. 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Using the Smart Hands Availability Calendar, you can: \n \n Schedule Smart Hands at specific times, up to 3 hours of Smart Hands service in 1-hour increments \n Have real-time access to technician availability \n Use our enhanced scheduling experience with fewer delays and ticket rejections \n \n \n Get started with the availability calendar today by logging into ECP and follow the steps to Order a Scheduled Smart hands request \n We’re working hard on making the improvements you need and want – comment below or share your feedback via ideas ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"669","kudosSumWeight":2,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.equinix.com/t5/s/cqgja84836/images/bS0yOTA2LW5YdXJzdA?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:2894":{"__typename":"Conversation","id":"conversation:2894","topic":{"__typename":"ForumTopicMessage","uid":2894},"lastPostingActivityTime":"2024-12-16T07:19:39.393-08:00","solved":false},"ForumTopicMessage:message:2894":{"__typename":"ForumTopicMessage","subject":"SHRED Expands to Hong Kong!","conversation":{"__ref":"Conversation:conversation:2894"},"id":"message:2894","revisionNum":1,"uid":2894,"depth":0,"board":{"__ref":"Forum:board:shred-discussions"},"author":{"__ref":"User:user:3926"},"metrics":{"__typename":"MessageMetrics","views":55},"postTime":"2024-12-16T07:19:39.393-08:00","lastPublishTime":"2024-12-16T07:19:39.393-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" You heard it here – SHRED is now available in all 5 IBXs in Hong Kong! \n Join SHRED to simplify your IT asset disposal process and contribute to a greener future. Our commitment to responsible electronic waste management ensures that your equipment is handled with care and disposed of in an environmentally friendly way. \n What’s SHRED? \n SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"689","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2885":{"__typename":"Conversation","id":"conversation:2885","topic":{"__typename":"ForumTopicMessage","uid":2885},"lastPostingActivityTime":"2024-11-27T06:59:46.676-08:00","solved":false},"ForumTopicMessage:message:2885":{"__typename":"ForumTopicMessage","subject":"Responsible E-Waste Disposal: SHRED Launches in DC","conversation":{"__ref":"Conversation:conversation:2885"},"id":"message:2885","revisionNum":1,"uid":2885,"depth":0,"board":{"__ref":"Forum:board:shred-discussions"},"author":{"__ref":"User:user:3926"},"metrics":{"__typename":"MessageMetrics","views":61},"postTime":"2024-11-27T06:59:46.676-08:00","lastPublishTime":"2024-11-27T06:59:46.676-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Customers in DC1, DC2, DC4, DC5, DC6, and DC11 (and all Singapore IBXs) can now use a super easy self-service form in ECP to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. Just a few clicks, and we'll handle the rest! \n Why SHRED? \n SHRED empowers customers to take control of their e-waste management while ensuring compliance with local regulations. \n \n Faster and easier: No more manual hassle. \n More sustainable: We're committed to a greener future. \n More secure: Your data is our priority. \n \n After a successful pilot in Singapore, we're excited to bring SHRED to several IBXs in DC! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"638","kudosSumWeight":2,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2850":{"__typename":"Conversation","id":"conversation:2850","topic":{"__typename":"ForumTopicMessage","uid":2850},"lastPostingActivityTime":"2024-10-24T09:17:36.699-07:00","solved":false},"ForumTopicMessage:message:2850":{"__typename":"ForumTopicMessage","subject":"Welcome to Smart Hands for Responsible Electronic Disposal (SHRED)","conversation":{"__ref":"Conversation:conversation:2850"},"id":"message:2850","revisionNum":4,"uid":2850,"depth":0,"board":{"__ref":"Forum:board:shred-discussions"},"author":{"__ref":"User:user:3926"},"metrics":{"__typename":"MessageMetrics","views":84},"postTime":"2024-10-24T09:10:49.771-07:00","lastPublishTime":"2024-10-24T09:17:36.699-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" SHRED - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). SHRED is set to transform how customers manage their electronic waste, offering several key benefits: \n \n Cost/process optimization through preferred global disposal suppliers and terms. \n Reduced manual coordination and overhead through automation and standardization. \n Faster revenue recognition through immediate order placement. \n Reduced liability through mandatory user acceptance of SHRED terms. \n Consistent customer experience on a global scale through a standardized fulfillment process. \n \n How SHRED Works \n Previously, customers needed to submit a custom order to dispose of e-waste properly. With SHRED, there's no need for quotes—the pricing, supported equipment, and deliverables are standardized. For equipment not covered by SHRED, customers can still raise custom orders following the current process. SHRED will not replace custom orders but instead make common equipment easier to process. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1114","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:548":{"__typename":"Conversation","id":"conversation:548","topic":{"__typename":"IdeaTopicMessage","uid":548},"lastPostingActivityTime":"2024-09-27T07:12:58.439-07:00","solved":false},"User:user:152":{"__typename":"User","uid":152,"login":"GSUK","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.equinix.com/t5/s/cqgja84836/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:152"},"IdeaTopicMessage:message:548":{"__typename":"IdeaTopicMessage","subject":"Permissions to reply to other tickets","conversation":{"__ref":"Conversation:conversation:548"},"id":"message:548","revisionNum":4,"uid":548,"depth":0,"board":{"__ref":"Idea:board:IdeasLab"},"author":{"__ref":"User:user:152"},"metrics":{"__typename":"MessageMetrics","views":5566},"postTime":"2022-06-12T23:25:55.767-07:00","lastPublishTime":"2023-04-11T09:32:56.211-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, \n It seems only the person raising a smart hands or trouble ticket can amend that ticket. It would be extremely helpful if others with the appropriately assigned permissions would be able to reply to comments left by Equinix on these tickets. All too often the person who raised the ticket is off shift and we cannot update the ticket so end up having to email GSD to sort it. \n \n Thanks, \n Glenn \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"436","kudosSumWeight":8,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2623":{"__typename":"Conversation","id":"conversation:2623","topic":{"__typename":"BlogTopicMessage","uid":2623},"lastPostingActivityTime":"2024-05-31T08:54:14.268-07:00","solved":false},"User:user:7":{"__typename":"User","uid":7,"login":"Shannon","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.equinix.com/t5/s/cqgja84836/images/dS03LTE3aTM5Njc1OTE3ODRBRERBQTc"},"id":"user:7"},"AssociatedImage:{\"url\":\"https://community.equinix.com/t5/s/cqgja84836/images/bS0yNjIzLTgzMmlGMTYyMUZENEFDOEMzRjhF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.equinix.com/t5/s/cqgja84836/images/bS0yNjIzLTgzMmlGMTYyMUZENEFDOEMzRjhF?revision=1","title":"Screenshot 2024-05-31 at 8.53.44 AM.png","associationType":"COVER","width":896,"height":562,"altText":""},"BlogTopicMessage:message:2623":{"__typename":"BlogTopicMessage","subject":"How to Make a Recurring Tape Rotation Order in Smart Hands","conversation":{"__ref":"Conversation:conversation:2623"},"id":"message:2623","revisionNum":1,"uid":2623,"depth":0,"board":{"__ref":"Blog:board:VideosTutorials"},"author":{"__ref":"User:user:7"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":223},"postTime":"2024-05-31T08:54:14.268-07:00","lastPublishTime":"2024-05-31T08:54:14.268-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In this video, we'll show you how to place a Recurring Tape Rotation Order in Smart Hands. This demo shows your where to find the option in the Smart Hands catalog, and how to complete and submit the order. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"217","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.equinix.com/t5/s/cqgja84836/images/bS0yNjIzLTgzMmlGMTYyMUZENEFDOEMzRjhF?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[{"__typename":"VideoEdge","cursor":"MHxodHRwczovL3lvdXR1LmJlL1lEbDZmZ2JzTng0P3NpPUdrTm1FcUJFcHVMMHVtU0J8MHwyNTsyNXx8","node":{"__typename":"AssociatedVideo","videoTag":{"__typename":"VideoTag","vid":"https://youtu.be/YDl6fgbsNx4?si=GkNmEqBEpuL0umSB","thumbnail":"https://i.ytimg.com/vi/YDl6fgbsNx4/hqdefault.jpg","uploading":false,"height":338,"width":600,"title":null},"videoAssociationType":"INLINE_BODY"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.equinix.com/t5/s/cqgja84836/images/bS0yNjIzLTgzMmlGMTYyMUZENEFDOEMzRjhF?revision=1"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:1295":{"__typename":"Conversation","id":"conversation:1295","topic":{"__typename":"IdeaTopicMessage","uid":1295},"lastPostingActivityTime":"2024-04-18T14:06:44.589-07:00","solved":false},"User:user:6":{"__typename":"User","uid":6,"login":"Jantzen","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.equinix.com/t5/s/cqgja84836/images/dS02LTFpQzdFOUVFNTU3OUY5M0MzQw"},"id":"user:6"},"IdeaTopicMessage:message:1295":{"__typename":"IdeaTopicMessage","subject":"Improving Expedite Smart Hands Process and Flexibility","conversation":{"__ref":"Conversation:conversation:1295"},"id":"message:1295","revisionNum":2,"uid":1295,"depth":0,"board":{"__ref":"Idea:board:IdeasLab"},"author":{"__ref":"User:user:6"},"metrics":{"__typename":"MessageMetrics","views":1923},"postTime":"2023-04-10T10:41:00.826-07:00","lastPublishTime":"2024-04-18T14:06:44.589-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am an Equinix customer who has experienced the Expedite Smart Hands service on several occasions. While I appreciate the overall service and response times, I have encountered some challenges related to scheduling and billing that I believe could be improved. \n Currently, when a customer raises an Expedite Smart Hands request, the ticket goes to OPS for approval, and the customer is informed that the request will be reviewed within 2-6 hours. However, there have been instances when OPS is unable to accommodate the expedited request, and the only option they have is to ask the customer if an alternative date and time are suitable. In such cases, if the customer agrees to the rescheduled time, they are still charged the extra expedite fee, even though the request was not fulfilled as initially planned. \n Additionally, many tickets end up being auto-canceled if the customer doesn't make a decision, leading to frustration and the need to submit a new ticket. \n To enhance the customer experience and improve flexibility, I suggest providing OPS with the option to arrange a new time with the customer and \"un-tick\" the expedite charges on the ticket. This way, the ticket can remain active and transition to a \"standard smart hand\" with a new commit date that OPS can handle without the need for the customer to resubmit their request. \n I believe this improvement would streamline the Expedite Smart Hands process and result in greater customer satisfaction. Thank you for considering my suggestion. 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