SHRED available in France, South Korea, and England!
We are excited to announce that SHRED services have expanded to 22 new IBXs across Seoul, Bordeaux, Paris, London, and Manchester! This brings our total to 89 IBXs across 21 cities. 🌱 Have you joined SHRED yet? Learn more about SHRED SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. SHRED Now Available in Six New Locations in the US!
Great news! SHRED (Smart Hands for Responsible Electronic Disposal) is now available in Atlanta, Culpeper, Denver, Los Angeles, Miami, and New York! This expansion marks another significant milestone in our commitment to providing top-notch sustainability services worldwide. It brings our SHRED coverage total to 67 IBXs! Join Shred to simplify your IT asset disposal process and contribute to a greener future. We’re committed to responsible electronic waste management, ensuring that your equipment is handled with care and disposed of in an environmentally friendly way. What’s SHRED? SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. Accelerating lead time & simplifying choices inside the cabinet with Smart Build
Predefined options for faster, easier cabinet deployments Decisions, decisions … Have you ever felt overwhelmed by too many choices? Sometimes, more options create complexity rather than flexibility. That’s why Equinix’s Smart Build is designed to streamline decision-making and speed up cage deployments for our customers. Making it easier to do business with us Once a customer has purchased space and power from Equinix, they need to pivot on the nitty-gritty of getting it up and running—the extra things you don't think about but matter to ensure a seamless setup and experience. That’s where Smart Build comes in, offering key solutions for custom parts, plus labor and accessories that help get deployments up and running. And our new Accessories model moves us toward pre-selected, off-the-shelf options that accelerate lead times. Think of it like building out a kitchen—you could install a custom Viking range, but for most, a high-quality GE range does the job just as well, at a better cost and with quicker access. Similarly, our Accessories offer reliable, pre-approved products with set delivery SLAs that meet most customers' needs without the long wait. While we still support custom builds, we want to make it easier for customers by offering predefined, pre-approved, and pre-priced options that seamlessly fit within our power and IBX space constraints Offloading the heavy lifting to Equinix Under the Smart Build umbrella, we also offer Smart Hands, a service that provides on-demand, remote maintenance for our colocation customers. If a customer isn’t physically present at a site, they can call on Smart Hands to reboot a server, inspect hardware, or perform other essential tasks. Think of it like home maintenance—sure, you could go to a hardware store to fix a leaky faucet yourself, but most people prefer calling a plumber. With Smart Hands, customers get expert support without the hassle What’s next on the roadmap? Our top priority is standardization—getting customers up and running faster by removing complexity from quote to fulfillment. Expanding accessories: By the end of the year, we’ll be broadening our add-on accessories program, offering more ready-to-deploy solutions inside the cabinet. This means faster deployments and less guesswork for customers. For example, we’re adding copper, fiber, and basket trays to help customers easily organize and connect their infrastructure cabling between cabinets Introducing visualization tools: We’re working on tools that will allow customers to see their cage layout before deployment. Imagine designing a car online—choosing specs, colors, and features before buying. We want to bring that experience to our customers, helping them drag and drop cabinets, power distribution units (PDUs), and other elements into a virtual cage layout to make decisions fasterHave you scheduled Smart Hands using the Availability Calendar yet?
Every second matters – that’s why we’re making it easier for you to schedule and execute Smart Hands on your schedule. Using the Smart Hands Availability Calendar, you can: Schedule Smart Hands at specific times, up to 3 hours of Smart Hands service in 1-hour increments Have real-time access to technician availability Use our enhanced scheduling experience with fewer delays and ticket rejections Get started with the availability calendar today by logging into ECP and follow the steps to Order a Scheduled Smart hands request We’re working hard on making the improvements you need and want – comment below or share your feedback via ideasSHRED Expands to Hong Kong!
You heard it here – SHRED is now available in all 5 IBXs in Hong Kong! Join SHRED to simplify your IT asset disposal process and contribute to a greener future. Our commitment to responsible electronic waste management ensures that your equipment is handled with care and disposed of in an environmentally friendly way. What’s SHRED? SHRED (Smart Hands for Responsible Electronic Disposal) - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). Login to ECP and use the self-service form to submit a Smart Hands ticket to recycle old storage media, hard disks, and more.Responsible E-Waste Disposal: SHRED Launches in DC
Customers in DC1, DC2, DC4, DC5, DC6, and DC11 (and all Singapore IBXs) can now use a super easy self-service form in ECP to submit a Smart Hands ticket to recycle old storage media, hard disks, and more. Just a few clicks, and we'll handle the rest! Why SHRED? SHRED empowers customers to take control of their e-waste management while ensuring compliance with local regulations. Faster and easier: No more manual hassle. More sustainable: We're committed to a greener future. More secure: Your data is our priority. After a successful pilot in Singapore, we're excited to bring SHRED to several IBXs in DC!Welcome to Smart Hands for Responsible Electronic Disposal (SHRED)
SHRED - the innovative new Smart Hands capability designed to standardize e-waste disposal through a self-service online form on the Equinix Customer Portal (ECP). SHRED is set to transform how customers manage their electronic waste, offering several key benefits: Cost/process optimization through preferred global disposal suppliers and terms. Reduced manual coordination and overhead through automation and standardization. Faster revenue recognition through immediate order placement. Reduced liability through mandatory user acceptance of SHRED terms. Consistent customer experience on a global scale through a standardized fulfillment process. How SHRED Works Previously, customers needed to submit a custom order to dispose of e-waste properly. With SHRED, there's no need for quotes—the pricing, supported equipment, and deliverables are standardized. For equipment not covered by SHRED, customers can still raise custom orders following the current process. SHRED will not replace custom orders but instead make common equipment easier to process.
Permissions to reply to other tickets
Hi, It seems only the person raising a smart hands or trouble ticket can amend that ticket. It would be extremely helpful if others with the appropriately assigned permissions would be able to reply to comments left by Equinix on these tickets. All too often the person who raised the ticket is off shift and we cannot update the ticket so end up having to email GSD to sort it. Thanks, Glenn
