Help us improve the Equinix Community by completing a quick survey


How do I open a support ticket?

How do I open a support ticket?

Equinix Employee

I want to open a support ticket for Network Edge -- how do I do this?

Reply 1 1

Equinix Employee

A Customer can open a ticket directly from the Fabric Portal by submitting the report an issue form, they will select ‘Network Edge’ as the support category to route the ticket appropriately. 

You can also determine if you should open a Smart Hands Order or a Trouble Ticket: Smart Hands Order vs. Trouble Ticket ( 


Finally, additional support for opening a trouble ticket can be found here: Submit a Trouble Ticket (