Knowledge Base Article
Overview and ECP Onboarding
Welcome to Equinix. We are excited to have you join us and are here to support you throughout this integration and beyond. At Equinix, customers are our priority, and we are committed to delivering a world-class customer experience.
TIM NextGen integration to Equinix will be completed on Oct 13. 2025. You will then have access to the Equinix Customer Portal (ECP) and to our Customer Support team. We will notify you in advance when these resources are available.
This section provides information to help you and your teams prepare for this transition.
Equinix Customer Portal (ECP)
Equinix Customer Portal (ECP) is our central platform for managing your services, placing orders, and opening support cases. It is a self-service tool designed to manage day-to-day operational needs:
ECP allows you to:
- Submit and manage support cases and orders for new services
- Manage access requests and the order life cycle
- Modify account information, manage reports and view billing history
- Report issues and request assistance
- Access the knowledge base and asset information via the install base
- Obtain status on orders, tickets and cases
- Receive notifications of events affecting operations
In addition, you will also have access to our 24/7 Global Customer Support team.
Additional information, training, and how-to videos are available on our ECP documentation site.
Equinix Customer Portal Mobile App can be downloaded on your mobile phone or tablet via
Important information
Your organization’s Company Administrator manages access to ECP. If you need access, please contact them directly.
Asset visibility and management, notifications, and support are not available without a Company Administrator.
ECP Onboarding webinar
We encourage you to attend our ECP onboarding webinar on Wednesday, Oct. 15, 2025, from 10:00 to 11:00 a.m. PHT.
During this session, we will introduce its functionalities and answer any questions you may have. No pre-registration is required — simply join at the scheduled time.
The recording of our recent webinars are now available.
ECP Onboarding webinar, Oct 8 - Passcode: 8m0q.5?K
ECP Onboarding webinar, Oct 15 - Passcode: PZE^J32?
