Other Operational Changes

Equipment removal from IBX^®

Customers are required to submit an Outbound Shipment ticket for equipment removal, which a security guard will verify before the equipment is taken.

Rack and cabinet closing protocol

Customers should close and secure their racks or cabinets after use. If a rack or cabinet is found open during patrols, Equinix staff will secure it and notify the customer through their Account Manager.

Space restrictions 

From Oct. 13, unless a space restriction has been applied via ECP, Equinix will not ask for permission to access your licensed space (cage or cabinets) for the following:

• Service orders and installations (e.g., cabinets, power, Smart Hands^™, network services, and Equinix Cross-Connects)
• Routine maintenance (e.g., fire system testing or light replacements)

Please open a support ticket via ECP to confirm your space access restriction requirements.

For information about onboarding and Customer Support, please refer to the Customer Support section in the Customer Resource Center.

If you have any questions or need assistance during this transition, please contact your Account Manager.