Changes to cross connect ordering and installations

 

Cross connects installation

As part of our ongoing integration process, we are implementing updates to the way Equinix Cross Connects are ordered and installed. These changes are designed to align with Equinix standards and ensure a consistent experience across our global infrastructure.

 

What is an Equinix Cross Connect?

An Equinix Cross Connect is a direct, physical connection between two parties within an Equinix data center, allowing for low-latency and high-bandwidth communication. This service enables businesses to interconnect with partners, networks and cloud providers.

 

To learn more about Equinix Cross Connect, please review the documentation.

 

Equinix Cross Connect installation process

To ensure safety and consistency across our shared colocation spaces, all cross connect installations are handled exclusively by the Equinix Operations Team. Equinix Cross Connects can be ordered in ECP.

 

Cabling within customer private cages

Customers with private cages can install their own cabling inside the cage. Use of Equinix’s shared cabling infrastructure is not allowed. If needed, additional cable trays, fiber ducts or cable trays can be installed by Equinix upon request. Contact your account manager for assistance with ordering.

 

Cable types and ordering

Single-mode fiber (SMF) is the global standard media type for Equinix Cross Connect. For now, customers with existing installed switches using copper can continue to order copper cross connects. This policy will be reviewed in 2026.

 

For customer-provided cables, please order them as a Custom Cable Connection request via your account manager. Pricing and delivery times will vary based on media types.

 

Intra-customer cross connects (ICCC)

Equinix charges a one-time installation fee for cross connects between cabinets owned by the same customer within the same IBX for new orders only. No recurring fees apply.

 

Patch panels for cross connects

Equinix uses patch panels to deliver cross connects within customer cabinets or cages. As communicated via email on June 19, 2025, we will install patch panels in existing cabinets. The first cross connect to a cabinet will include a patch panel at no extra cost. 

 

Cross connect delivery

Equinix will communicate a commit date for each accepted order and then deliver against this date.

 

Cross connect deinstallation

Deinstalling cross connects requires a Deinstallation Order. Then, these cross connects are removed, and a deinstallation fee is applied, which is equal to one month's charge for running a standard cross connect.

 

Undocumented connections

For any connection not documented in a service order or in your contract, Equinix will classify them as Custom Cable Connections. This cabling is not covered by an SLA.

 

Site audit

As part of our integration process, Equinix is conducting a comprehensive site audit of all assets at the MN1 (C1), MN2 (C2), and MN3 (Makati) IBX^® data centers in Manila. This audit will take place from June through December 2025.

We previously shared this information via email on June 17, 2025. This initiative is part of our ongoing commitment to maintaining the highest standards of operational excellence and asset management.

 

Key takeaways:

• The audit covers all assets, including cabinets and interconnections.
• If we are not able to audit your cabling, it won’t be visible in ECP as an asset.
• Cabinets are accessed to ensure all physical infrastructure is correctly identified and labelled in accordance with Equinix global standards.
• No service disruptions are expected.