Communication Channel Changes

As part of the integration of TIM NextGen DC Corporation onto Equinix systems, we are aligning operational processes and systems to ensure a consistent customer experience.

Below are the key changes that will occur once the integration is complete on Oct. 13, 2025.

Communication channel update

Discontinuation of Viber and WhatsApp

All customer requests will transition to Support Cases in the Equinix Customer Portal (ECP). Viber and WhatsApp will no longer be available. For additional information about ECP functionality, please review our portal documentation: https://docs.equinix.com/customer-portal/.

Operational requests and services All requests listed below will transition to Equinix standard processes in ECP.

To learn about Equinix requests, please visit the Equinix Product Documentation page and consult our IBX Policies.