Hi,
It seems only the person raising a smart hands or trouble ticket can amend that ticket. It would be extremely helpful if others with the appropriately assigned permissions would be able to rep...
Status changed:
Investigating
to Already Exists
We connected with the Smart Hands team to follow up on your feedback.
Within documentation, there are details on how to amend the ticket to add the technical contact. This video shows where you can change the notification and technical contact settings.
We're hoping this helps resolve the pain points you brought up. If not, please open a new idea, and we'll get it to our product team.