Forum Discussion

Jantzen's avatar
Jantzen
Community Manager
3 years ago

How do I get help when I encounter issues relating to new billing account creation?

How do I get help when I encounter issues relating to new billing account creation?

  • Customers have three options for onboarding and support questions:

    • Use the live chat feature to chat with a customer support representative while going through the device creation and billing account creation process in Network Edge.
    • Submit a trouble ticket by clicking Support and selecting Report an Issue in the Equinix Fabric Portal.
    • Send an email to support@equinix.com.
  • Jantzen's avatar
    Jantzen
    Community Manager

    Customers have three options for onboarding and support questions:

    • Use the live chat feature to chat with a customer support representative while going through the device creation and billing account creation process in Network Edge.
    • Submit a trouble ticket by clicking Support and selecting Report an Issue in the Equinix Fabric Portal.
    • Send an email to support@equinix.com.