Dedicated support for Metal OTW – Join the Beta!

The new support experience for Metal users (Beta) is Live! Metal customers have access for the very first time to an Enterprise-compliant support experience.

Key Support Center Beta Features:

• All-New Support Case System – Easily create Metal support cases with our redesigned case submission system.
• Unified Case Management – View and manage all your support cases for Equinix products in one place.
• Seamless Collaboration – Seamlessly invite team members to monitor the status for any Metal support case.
• Realtime Notifications – Receive email notifications whenever your Metal case has been updated.

How do I join the beta?

It’s easy, fill out this request form!

Who and how to access the beta?

For qualifying organizations and users, the new support portal can be accessed in two ways:

• via a link displayed on the support page of Metal console
• directly via the URL https://customer-support.equinix.com/ and SSO (same credentials as for Metal)

Be sure to check out the Support section of our documentation for more details and let us know how you like it!