User Profile
Jantzen
Equinix Employee
Joined 4 years ago
User Widgets
Contributions
Meet the Product Managers!
Hello Equinix Community, Today, we're opening a new chapter in our commitment to fostering transparency and community by introducing you to the incredible individuals behind our innovative products. The essence of Equinix has always been a blend of technology and community. We understand that the pulse of any tech-driven organization is its products, and behind those products, there's a team of dedicated, passionate individuals: our Product Managers. This thread offers a unique opportunity for our customers to get to know these dedicated professionals on a personal level. Our product team is thrilled to be a part of this platform, as it offers us a direct channel to engage, share, and grow with all of you. We see the Equinix Community not just as a space for interactions, but as a bridge to understand your needs, address your questions, and co-create the future. Here’s what to anticipate: Personal Introductions: Our Product Managers from various domains will be stepping forward to share about themselves, their roles, and the inspirations behind the products they steer. Behind-the-Scenes Stories: Insights into the ideation, challenges, and milestones of our product journeys – straight from those who live and breathe them. Open Dialogue: We're building a two-way street. Engage directly with our product teams, share your feedback, or ask anything you've ever wondered about our offerings. Sharing Expertise: Expect enlightening discussions, from technological deep dives to evolving market trends, all from the experts behind our product lineup. I invite our vibrant community to dive into these conversations, ask questions, and truly get to know the people who shape the products and services you trust.Equinix - Digital Experience Platform Learning
Ecosystems are arguably the most valuable offering we provide on Platform Equinix. All customers and partners come to Equinix because of who they can connect to, the valuable business they can derive from these connections and the faster performing workloads and applications that they can deliver as a result. We have scheduled a monthly webinar showing you how to uncover these opportunities – this will allow you to easily access and view value of Marketplace (and Fabric availability tool) Access the following URLs to register for regional Digital Experience webinars: AMER | APAC | EMEA Interested in learning more? Watch our How-To Videos. We look forward to having you soon at one of our monthly sessions.Podcast | Traceroute - Episode 8: When the lights go out
Synopsis How do we make technology that lasts? In this episode, Grace Ewura-Esi and Shweta Saraf join Producer John Taylor as he talks with two cutting-edge technologists who are trying to extend the life of the hardware infrastructure around us. From a cell phone tower that can be installed on your roof (and repaired just as easily), to a clock that is built to last ten thousand years, we uncover the common threads that run through technology that’s built to last. Woven in this framework is the story of Sandra Rodriguez, who worked tirelessly to restore civilization—as well as hope itself—to the island of Puerto Rico with the help of the only piece of hardware infrastructure that withstood the powerful forces of Hurricane Maria in 2017. Let us know your thoughts below!Top Blogs for Dec 2023 - Which was your favorite?
Hello Community, As a valued member of our community, we wanted to share with you our top-performing blog posts of the month. We hope that these posts will provide valuable insights and information to help you stay informed and up-to-date on the latest trends and developments in the industry. Here are our top five blog posts for the month: What Are the Benefits of Private AI? 8 Advantages of Deploying Cloud Adjacent Storage on Bare Metal Data Center Cooling Continues to Evolve for Efficiency and Density In 2024, Infrastructure Will Be Everywhere Engineers Demonstrate Innovative Capabilities at Annual Hackathon We would love to hear from you! Have you had a chance to read any of these blog posts yet? If so, what did you think? Did they provide any insights or information that you found particularly helpful? If you haven't had a chance to read these blog posts yet, we encourage you to check them out. We believe that they provide valuable insights and information that can help you stay ahead of the curve and drive business success. Thank you for being a part of our community, and we look forward to hearing from you soon. Cheers, JantzenWelcome to the Equinix Community AMA Series! - Cast your vote!
This is your chance to get behind-the-scenes access, understand the intricacies of our digital solutions, and connect with Equinix experts. We're starting a series of Ask Me Anything (AMAs) right here in our community and we want to hear from you! Fill out the survey or comment below with the topic you’re interested in. Be sure to kudo questions or topics that pique your interest. Stay tuned for the announcement of our first AMA session, where we'll dive deep into the topic(s) you've chosen.Exciting week here at Equinix! Don't Miss Demo Day or the Community Live Stream!
Hey Community! As we work on finishing the year strong, I have a few events that might be of interest. First, Demo Day is tomorrow Dec 12th, 2023. On Thursday, we'll also have a community live stream with Tom_McLaughlin special guest! Check out the home page for the event schedule and mark you calendars. A huge shoutout to the team for the awesome work they've put into the event. I'll tag a few of them here incase anyone has questions: stevemar , waltribeiro, CrayZeigh, Marques Be sure to also catch the Community Live Stream on Thursday with waltribeiro, Tom_McLaughlin, & myself. See you there!Improving Expedite Smart Hands Process and Flexibility
I am an Equinix customer who has experienced the Expedite Smart Hands service on several occasions. While I appreciate the overall service and response times, I have encountered some challenges related to scheduling and billing that I believe could be improved. Currently, when a customer raises an Expedite Smart Hands request, the ticket goes to OPS for approval, and the customer is informed that the request will be reviewed within 2-6 hours. However, there have been instances when OPS is unable to accommodate the expedited request, and the only option they have is to ask the customer if an alternative date and time are suitable. In such cases, if the customer agrees to the rescheduled time, they are still charged the extra expedite fee, even though the request was not fulfilled as initially planned. Additionally, many tickets end up being auto-canceled if the customer doesn't make a decision, leading to frustration and the need to submit a new ticket. To enhance the customer experience and improve flexibility, I suggest providing OPS with the option to arrange a new time with the customer and "un-tick" the expedite charges on the ticket. This way, the ticket can remain active and transition to a "standard smart hand" with a new commit date that OPS can handle without the need for the customer to resubmit their request. I believe this improvement would streamline the Expedite Smart Hands process and result in greater customer satisfaction. Thank you for considering my suggestion.Ansible, Terraform, both?
Hi Community, I wanted to start a chat around some dev ops tools that we know many of our customers use. I'll throw a few questions below to get us started but feel free to go off topic if you want to discuss something outside of these questions. Does your organization use Ansible, Terraform, or both? Are there other automation tools that you use or prefer? What do you like/dislike about each of these tools? How can we improve the user experience when using these tools with Platform Equinix?
