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How do I contact Equinix Customer Support?

Level 2

What's the best way to reach out to Customer Support? 

Replies 2 2

Community Manager
Community Manager

Happy to help guide you.

The Equinix Customer Support team is available 24x7x365. Services include:

  • Support for tickets
  • General inquiries and requests
  • Trouble ticket escalations
  • Ticket opening and onsite IBX work request assistance
  • Ticket status checks
  • Shipment and work visit scheduling

Here are the available support options:

Equinix Employee

For any issues related to API integrations  - please submit a ticket via email with the request/response details to