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Permissions to reply to other tickets

New Contributor


It seems only the person raising a smart hands or trouble ticket can amend that ticket.  It would be extremely helpful if others with the appropriately assigned permissions would be able to reply to comments left by Equinix on these tickets.  All too often the person who raised the ticket is off shift and we cannot update the ticket so end up having to email GSD to sort it.





Replies 2 2

New Contributor

This is a good suggestion - I would like this feature as well.
Just to clarify - not only amend - but also reply to an "action required" status.

Community Manager
Community Manager

Thanks for the great suggestion. I'll be sure to pass this along to our Smart Hands product team.