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Equinix Customer Portal Improvements

Jantzen
Community Manager
Community Manager

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Equinix Customer Portal Improves CX

Latest ECP release provides increased visibility and more self-service options

The latest Equinix Customer Portal (ECP) release is making it even easier for customers to access the Equinix Support Center and to request a callback from Support in their local language. To enhance the ordering experience, Patch Panels can be ordered independently and Master Admins can see indicators of full credit holds for an IBX.

 

With the new ECP release, customers will enjoy even more self-service options and increased visibility. Read on to learn more about the enhancements included in the latest release.

Access the Equinix Support Center from ECP

Customers can now use the new Support Center card on the ECP home page or the always-present Support link in the upper right corner. This speeds up creating Support Cases for Equinix Fabric, Network Edge and Equinix Precision Time from within the ECP Support Center.

Request a Callback

Customers can request a callback from Support from the Support Center in ECP. Support callback is available in Portuguese (Brazil and Portugal), English, Spanish (LATAM and Spain), Bulgarian, Chinese, Japanese, French (Canada). Additional languages are planned for future releases.

Independent Patch Panel Ordering

Customers with Cross Connect ordering permissions can now order a Patch Panel without the need to order Cross Connects.

Credit Hold Visibility

Master Admins will now see an indicator when there is a full credit hold on an IBX, and any specific cages or cabinets. Current policy disables access to cages and cabinets when a full credit hold is in place.

For more information, refer to the ECP 2022.3 Release Readiness Cliff Notes, accessible from the Product Documentation site.

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