We recently had an Equinix Connect Turn up call completed on Zoom, and whilst we didn't use video (we had no need to), it was very useful to have multiple people on the call. We also had someone who was training at Equinix on the call, so they could experience the process first hand.
I was completing the install in one of Equinix's Miami IBXs - and we're based in the UK. Using Zoom meant we also avoided the hassle of international phone calls - I just joined the meeting from my mobile on 4G/5G (data roaming).
I can see how using video if we ever use Smart Hands in the future would be extremely useful - even more so for us as we're ~4500 miles away!
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